Go ahead and install Dexis on a fresh desktop or laptop and test the sensors with that computer. If the white image issue still occurs with both DexUSB boxes and sensors then let’s try testing with a different computer.Test both sensors with one of the DexUSB boxes and then test both sensors with the other DexUSB box.It may seem silly buy I have had offices think that they were trying different combinations when in reality they were using the same interface/sensor combo for testing. This can be done by tracking serial numbers. If moving USB ports and buying a powered USB hub didn’t fix the issue then we should test the Dexis dental sensor again being sure to accurately record what combination of DexUSB/sensor we are using.I highly suggest buying a powered USB hub if you do not already have one. Although unlikely, a USB port could have an issue. Test your DexUSB box (if it is a dexUSB) on multiple USB ports on the computer.If you still get a white image in the different room/tube-head than we know we have factored out the tube-head being an issue. If you still get a white image, move to a different room with different tube-head and test.<- this will factor out any issues with improper placement of the tube-head/sensor in a patients mouth. I suggest first, make sure you are testing with something metal placed over the sensor and have the tube-head right on top of the sensor.Your sensor interface boxes could be bad, your tube-head could be bad, both of your x-ray sensors could be bad, or poor placement of the tube-head. There a a few different factors that can result in white images or no images. When you are testing the sensors are you testing by putting the sensor in someone’s mouth or are you simply laying something metal on the sensor and putting the tube head right over the sensor?.Do you have more than one x-ray tube-head?.
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