![]() Room TV remote didn’t work so I had to use the one from the living room to be able to watch TV in the room. I did notice a noise difference Monday & Tuesday night. At this point I was so aggravated and over complaining I just let it be. Yes I’m on vacation, but I also pay to get rest when needed. Additionally, I don’t know if if was the person above us or the AC system, but all night at random times we kept hearing a loud sound (sounded like someone was dropping a 10lb dumbbell), which kept causing us to wake up. Also, there is no quiet time in this hotel- Friday - Sunday, lobby was loud even at 1:30am. Ice machine on the 4th floor (where my room was) wasn’t working so we had to go to 3 or 5 whenever we needed ice. Next morning we went to iron, and the cord wouldn’t stay extended to iron- had to take the iron to front desk which they replaced and with the new one I burned my outfit. Monday, the outdoor pool had debris from the palm tree and someone’s fake nail in it so we tried using the indoor pool however, the guy cleaning it told us the chemicals weren’t balanced properly so we couldn’t use it and was rude about us using the outdoor pool instead which I told him was dirty and he shouted in Spanish that he had just cleaned it and insinuated that I was lying about debris in it- I know all we needed was a net to take out the tree pieces and fake nail, but there was none to do so. Both hot tubs (which I purposely booked to use because that is what my mother enjoys and it was her birthday trip) were out of commission. Shower was better clogging wise when you used the shower head, but not the bottom part. I let front desk staff know the next morning and they fixed the knob that afternoon. When I showered, the knob fell off almost hitting my foot and the shower was clogged. When I arrived, the shower looked disgusting (chipped paint, black spots as if a bath rug was kept there for years and then removed, shower faucet detached from wall and bad caulking as if they attempted to fix it but failed). Not sure if it’s a management or corporate issue, but it should be addressed. It has potential, but there were many things I’m not used to for a room at this price.
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